When The Oregonian/OregonLive revealed in April 2017 that Oregon’s website for senior care was missing thousands of substantiated complaints at the time, we published our own, more complete database.
We have now updated this database with complaints through August 2018.
Note: The Oregon Department of Human Services has improved its website dramatically since the newsroom first wrote about it. The site now includes complaints that previously were missing, plus inspection results, which are an important piece of data our search tool lacks. The state’s search page is also updated more frequently than ours can be.
However, the newsroom’s senior care site still offers a unique benefit to consumers. It presents rankings for users to see how each facility stacks up against the rest for substantiated complaints.
We intend to add more data roughly quarterly in the future.
The latest update comes in conjunction with The Oregonian/OregonLive’s major new investigation, “False Comfort,” which reveals deep problems in Oregon dementia care. Read this series and all our past investigative coverage of senior care at: oregonlive.com/senior-care.
— The Oregonian/OregonLive
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